• Systems Engineer - SaaSIO

    Job Locations US-PA-Malvern
    Job ID
    # of Openings
    Experience Level
  • Overview

    We are looking for an outgoing and dynamic Systems Engineer (SaaSIO) to manage the successful operation and support of Frontline application environments worldwide. The Systems Engineer is responsible for overseeing Frontline application policies and procedures to ensure the integrity and availability of Frontline applications. The Systems Engineer is responsible for working with the product development team(s), focusing on the consideration for web and applications regarding deployment, performance and availability for all Frontline applications being developed. 

    We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work and embrace working to live and not living to work.


     If this sounds like your kind of workplace, please keep reading!



    • Ensure 24x7 availability of Frontline production application systems
    • Mentor teammates and co-workers across the organization and take a team-first approach to project and support initiatives
    • Be an enthusiastic learner, user, and advocate of our technologies
    • Win as a team – make big things happen by working together and being open to new ideas
    • Safeguard application information against accidental or unauthorized damage, modification or disclosure
    • Build and maintain redundant systems and procedures for high availability and disaster recovery
    • Develop integrated workflows for our support teams
    • Monitor, optimize and allocate system resources for productions systems
    • Respond to and help troubleshoot incidents
    • Examine all areas of IT infrastructure for improvement and suggest changes, rather than wait for direction
    • Own the customer experience – think and act in ways that put our customers first, provide them a great digital experience, and make them promoters of our products and services
    • Participate in a 24x7 on-call rotation


    Key Skills and Competencies Needed

    • Extensive knowledge of Infrastructure as a Code (IaaC) and Desired State Configuration (DSC) tools such as Terraform and Chef
    • Interfacing with and managing AWS infrastructure at scale including working knowledge of the following services: EC2, S3, Elastic Load Balancing, Lambda, Route 53, ECS, SQS, CloudWatch
    • Prior experience working in a DevOps or SRE environment
    • Highly experienced with automation and scripting using languages such as: PowerShell, Ruby, Go, Python, Bash
    • Large-scale monitoring and reporting using ELK stack, New Relic (or other APM)
    • Experience with IIS management, troubleshooting, and performance monitoring
    • Experience managing web farms in a high-traffic SaaS environment
    • Microsoft Windows Server 2012/2016 including 2012 Core
    • Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative and proactive actions
    • Experience with .NET applications architecture components (caching, content delivery, high availability, load balancing, etc.)
    • Understanding of the Software/Application Development Life Cycle process and Continuous Delivery
    • Knowledge of or experience with most of the following technologies:
      • Active Directory, SSL, FTP, Big-IP F5, T-SQL, MongoDB, MySQL, SQL Server, Nagios, Git, TeamCity, Octopus Deploy, Codefresh, Chef, Salt, Docker, Kubernetes, Kafka, Azure, Linux Server Administration, Bash, Apache


    Personal Attributes

    • Demonstrated experience as a leader and mentor
    • Strong interpersonal skills with ability to work in a team-oriented, collaborative environment
    • Must have high degree of personal integrity and ability to maintain strict confidentiality
    • Must uphold, safeguard and promote the organization’s values and philosophy relating particularly to corporate ethics, integrity and priorities
    • Ability to work without supervision on short-term projects
    • Highly directed and self-motivated with keen attention to detail


    Why Frontline Education?

    • Creative freedom
    • Flexible hours
    • Unlimited PTO (Paid Time Off)
    • Work from home opportunities
    • Relaxed dress code
    • Excellent Medical, Dental, Vision, 401k benefits
    • Tuition reimbursement
    • Profit-sharing program


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