• Business Analyst, Client Success

    Job Locations US-PA-Malvern
    Job ID
    # of Openings
    Client Success
    Experience Level
  • Overview

    Frontline Education is a leading provider of SaaS EdTech solutions for educators and administrators across the United States. Frontline Education serves more than 12,000 educational organizations nationwide.  Our school administration software solutions are used in all 50 states and have the largest data set in K12 Human Capital Management.  We partner with school districts whose professionals and staff use our premier software solutions daily. In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America.


    We have an opportunity for a highly quantitative, data-driven, process and detail-oriented Business Analyst to join our Client Success team. Reporting to the VP, Client Success the Business Analyst will work cross-functionally with several areas within the Client Success team to gather and analyze data that will create efficiencies within process and client engagement, implementation, services and support configuration across solutions, as well as, ensure supporting processes are current and robust.


    The Business Analyst reviews, analyzes, and evaluates business requirements and user needs to design and implement systems that meet client services and support business objectives. Knowledge of commonly-used design concepts, relational databases, and business process in our software solutions, the Analyst will work with business processes, IOS technology and system teams, finance, implementations, services and support leaders to implement and maintain data-driven results and reporting related activities. 


    The ideal candidate will have a bachelor’s degree plus at least 2-3 years of experience in project or business analysis.  We seek someone who is passionate about working in a constantly shifting environment and can make recommendations to leadership. 

    • Proven experience in data-driven results-oriented outcomes
    • Strong Excel skills with the ability to learn other analytic tools
    • Driven and self-motivated with strong attention to detail and record keeping
    • An analytical mind and inclination for problem-solving
    • Ability to analyze existing tools and databases and provide software solution recommendations
    • Solid communication skills with internal clients as well as all levels of management with professionalism and enthusiasm
    • Ability to work cross-functionally and collaboratively within the organization and team
    • Able to prioritize and adapt to change in a rapidly growing and evolving business environment
    • Client service centric attitude to ensure an improved internal and external client experience
    • Six sigma or other process improvement or data analytics training is preferred


    We offer a competitive compensation package including a base salary, target bonus plan and stellar benefits.  Our company growth has created a promising environment for career advancement and rewarding challenges.


    Are you ready to make a true impact by joining a world class team that directly influences the education industry?  Then let’s talk!



    Before you decide if you are ready to make a true impact by joining a world class HR team that directly influences the education industry, here are a few words about our culture:


    At Frontline, we are unique individuals, but we all hold to a set of guiding core values. Ultimately, many of them can be summed up in being trustworthy. We build relationships through open communication, which includes honesty, vulnerability, valuing team input and practicing personal and corporate humility. We lead by serving the best interests of those around us before ourselves (we call this “servant leadership”). At Frontline, we hire the right people and invest in those people through mentoring and professional development. While we work hard, we strive for harmony between work and family.  Our values consistently impact those around us, whether it is by providing outstanding customer service or treating those outside the company with respect.


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