Frontline Education provides cloud-based solutions for the K-12 education industry, primarily focusing on human capital management and back-office administrative solutions. As a leading provider of SaaS EdTech solutions, we serve more than 12,000 educational organizations representing over 80,000 schools and 5 million educators across the United States and Canada. In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America. Our unprecedented growth has created new opportunities on our client support team.
Reporting to a Support Manager, the Client Support Specialist is responsible for customer inquiries, identifying and troubleshooting problems and providing advice to assist users of Frontline Education systems.
Critical Performance Objectives, Year 1:
Demonstrable experience. You’ve “been there, done that” when it comes to providing customers with a quality support experience
The ideal candidate will have a Bachelor’s or equivalent experience plus at least 2 years of experience in training or service industry. We also seek the following: