• Regional Manager, Training Education

    Job Locations US-NJ-Jersey City | US-NY-New York | US-CT-Hartford
    Job ID
    2018-1538
    # of Openings
    1
    Category
    Client Services
    Experience Level
    Intermediate
  • Overview

    Frontline Education provides cloud-based solutions for the K-12 education industry, primarily focusing on human capital management and back-office administrative solutions.  As a leading provider of SaaS EdTech solutions, we serve more than 12,000 educational organizations representing over 80,000 schools and 5 million educators across the United States and Canada.  In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America. Our unprecedented growth has created new opportunities for Training professionals for our Special Education & Interventions team!

    Responsibilities

    We are currently seeking a Training Manager, Education & Training who will be responsible for managing a team of training professionals who support our clients with the Special Education & Interventions solution.  This key player/coach role will focus on developing a team of field trainers who deliver training support to our Frontline K-12 client community.  This dynamic leader will have established customer training support experience that relies on working cross functionally to address client and market changes in the NY NJ and CT area. 

     

    Reporting to the Director, Education Training, SEI based in Texas, this proven leader will quickly develop a profound understanding of our K-12 clients and have a pulse on education industry trends in the EdTech landscape. Focused on exceeding client satisfaction through flawless execution of training delivery, this Manager will use consultative partnerships, to collaborate with internal teams on customer satisfaction, service delivery, expansion and evolution of our Special Education & Interventions solution offerings, implementation processes and /account management team.  The success of the role depends on the ability to deliver greater value to our clients while coaching, and developing a team of strong field trainers.  Key responsibilities and competencies include the following:

     

    Management and Collaboration

    • Coach and manage direct reports to develop skills and motivate to maximize morale
    • Hire high quality talent and engage continuous pipeline of talent
    • Develop, collaborate, promote client engagement and service efforts with internal Frontline teams in Sales, Marketing, - - - Implementation and Retention
    • Lead team by example and champion successes within the team
    • Review customer satisfaction results and make recommendations for improvements

     

    Execution

    • Partner with clients and team members to understand needs and industry trends to help contribute to the development of service offerings while delivering productive and impactful training to end users
    • Drive successful programs and processes to optimize customer satisfaction and retention to customers.  Develop and streamline internal processes and ensure technology and tools are being used efficiently and to the fullest potential
    • Lead the client engagement strategy that manages client relationships and align with Retention team’s efforts

    Qualifications

    The ideal candidate will have a Bachelor’s degree or equivalent experience plus at least 10 combined or blended experience in classroom teaching (Special Education a plus), customer facing training delivery and/or SaaS or EdTech industry knowledge.  Experience managing a multi-state territory is a plus.  In addition, we seek the following:

    • Experience managing a team of training professionals that deliver to customers or clients via a variety of delivery methods
    • Dedication to high quality customer service delivery and integrity through proven client and customer relationships
    • Exceptional organizational and analytic skills in an entrepreneurial environment.
    • Familiar with managing a variety of systems
    • Strategic thinker with financial acumen to understand how to impact customer satisfaction or retention of the business
    • Proven track record of excellence in service management using consultative client engagement techniques
    • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients
    • Proven track record of developing and engaging people to achieve superior results.  Passionate about coaching and development
    • Proven success in hiring the best talent and effectively managing team performance
    • Demonstrated ability to work in a team oriented environment that allows for collaboration with the multiple teams, identifying and resolving issues and concerns
    • World class interpersonal and communication skills, including highly effective written and oral delivery
    • Ability to travel within the territory regularly

     

    We offer a competitive compensation package including a base salary, target bonus plan, and stellar benefits including unlimited PTO.  Our company growth has created a promising environment for career advancement and rewarding challenges.

     

    To learn more about Frontline Education and our solutions for Special Education and Interventions, visit our website at https://www.frontlineeducation.com/solutions/special-ed-interventions/

     

    We are proud to be a drug free workplace and an Equal Opportunity Employer M/F/Veterans/Disabled/LGBT.

     

    Frontline Education Vision:

    Partnering with the education community to prepare students with the skills for tomorrow and a lifetime of learning

     

    Frontline Education Mission:

    Serving members of the education community with integrated solutions, insights and caring people to support them in their pursuit of excellence

     

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