About Frontline Education
Frontline Education provides cloud-based solutions for the K-12 education industry, primarily focusing on human capital management and back-office administrative solutions. As a leading provider of SaaS EdTech solutions, we serve more than 12,000 educational organizations representing over 80,000 schools and 5 million educators across the United States and Canada. In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America. Our unprecedented growth has created new opportunities on our Customer Support team for Special Education & Intervention Solutions.
We are currently seeking a Director, Client Support who will be responsible for managing a large Client Support team for our Special Education & Interventions solution. This key role will focus on developing strategy to build on Frontline’s operational excellence to our K-12 client community. This dynamic leader will have established customer support and retention strategies that build on relationships, working cross functionally to address client and market changes.
Reporting to the VP Client Support, SEI in the Andover office, this proven leader will quickly develop a profound understanding of our K-12 clients and have a pulse on education industry trends in the EdTech landscape. Focused on exceeding client satisfaction through flawless execution and consultative partnerships, this role will be responsible for collaborating with internal teams on customer satisfaction, service delivery, expansion and evolution of our Special Education & Interventions solution offerings, implementation processes and /account management team. The success of the role depends on the ability to work across many divisions of the organization to deliver greater value to our clients while coaching, and developing a team of strong customer support representatives. Key responsibilities and competencies include the following:
Management and Collaboration
The ideal candidate will have a Bachelor’s degree or equivalent experience plus at least 10 combined or blended experience in customer service, client support and or account management. Experience working in the SaaS, EdTech, or HCM enterprise environment is a plus. This position requires a significant history of successfully designing and implementing service improvements that meet changing customer requirements and expectations. In addition, we seek the following:
We offer a competitive compensation package including a base salary, target bonus plan, and stellar benefits including unlimited PTO. Our company growth has created a promising environment for career advancement and rewarding challenges.
To learn more about Frontline Education and our solutions for Special Education and Interventions, visit our website at https://www.frontlineeducation.com/solutions/special-ed-interventions/
We are proud to be a drug free workplace and an Equal Opportunity Employer