Client Retention Specialist

Job Locations US-PA-Malvern
Job ID
# of Openings
Client Services
Experience Level


Frontline Education is a leading provider of SaaS EdTech solutions for educators and administrators across the United States. Frontline Education serves more than 12,000 educational organizations nationwide.  Our Human Capital Management solutions are used in all 50 states and have the largest data set in K12 Human Capital Management.  We partner with school districts whose professionals and staff use our premier software solutions daily. In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America. 


We love our Frontline clients and we want to continue to make a positive impact on Education with our HCM solutions!


To support our valued clients, we are expanding our Retention Support team and are currently seeking a Regional Client Retention Specialist for our corporate office in Malvern. This is an exciting opportunity to make a direct impact within a fast growth organization. 


The Regional Client Support Specialist will focus on relationships with our existing clients to assist with contract renewals, pricing platform changes and overall improvements with our integrated insights platform of HCM solutions.  The Regional Client Retention Specialist is a service professional who has a passion for helping our clients and end-user customers embrace the value of our solution platform.  We seek someone with experience supporting or selling technology solutions who can enhance relationships while solving problems for clients.  Reporting to the Director, Retention & Renewals, the Regional Client Retention Specialist is responsible for delivering superior support to our clients regarding contract renewal of our software solutions. 


Training for Client Retention Specialists starts with job shadowing with peers on various stages of our sales process: outreach, implementation, and customer support.  This will build an understanding of our solutions from the end-user point of view.  Other responsibilities include:

Commitment to achieve a thorough knowledge of the K12 industry

  • Successfully deliver, manage and implement a variety of levels of support from small to more complex projects, larger in size and scope
  • Extract, analyze and assess client business needs and workflows and make consultative recommendations on the contract
  • Understand client expectations and client requirements and be able to negotiate and navigate renewal discussions
  • Recommend best practices to clients based on their product’s capabilities and business process workflows
  • Provide feedback on existing product and make recommendations regarding new product features 
  • Research, analyze, develop, and recommend processes and procedures to improve the customer's overall experience



The ideal candidate will have a Bachelor’s degree or equivalent experience plus at least 2 years in a sales support or customer outreach role in a SaaS, technology or B2B environment. We also seek the following competencies:

  • Some technical proficiency, solution mindset with excellent analytical thinking and problem-solving skills
  • Driven and self-motivated with strong attention to detail and record keeping
  • Ability to successfully manage multiple clients simultaneously
  • Superior communication skills with clients as well as all levels of management with professionalism and enthusiasm
  • Able to prioritize and adapt to change in a rapidly growing and evolving business environment
  • Strong Excel skills, intermediate level as well as solid CRM familiarity
  • Encourages and embraces a team-oriented, collaborative environment
  • Ability to handle confidential information with discretion


We offer a competitive compensation package including a base salary, target bonus plan, and stellar benefits.  Our company growth has created a promising environment for career advancement and rewarding challenges.


For more information about Frontline Education, visit our website at:


Frontline Education is proud to be a drug free workplace and an equal opportunity employer M/F/Disabled/Veteran/LGBT


Frontline Education Vision:

Partnering with the education community to prepare students with the skills for tomorrow and a lifetime of learning


Frontline Education Mission:

Serving members of the education community with integrated solutions, insights and caring people

to support them in their pursuit of excellence



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